Cancellation and Refund Policy

Signfeed cares about your satisfaction. Every product or service we offer is designed with quality and reliability in mind. However, we understand that sometimes plans change, and you may need to cancel your order or request a refund.

That’s why we have a simple and transparent Cancellation and Refund Policy. Please read it carefully before placing your order so that you understand how cancellations and refunds work with us.

1. Our Commitment to You

We believe that trust is built on honesty. That’s why we aim to keep our policies as simple and straightforward as possible. When you make a purchase on our website, you can rest assured that if something changes, we’re here to help.

We value every customer and want you to have a smooth experience from start to finish , from placing your order to receiving your product, and even in case you need a cancellation or refund.

2. Order Cancellation Policy

We completely understand that sometimes you may change your mind right after placing an order. Maybe you ordered the wrong product, entered the wrong details, or simply no longer want to go ahead. Whatever the reason, we’ve made the cancellation process simple and clear.

Here’s how it works:

Time Limit: You can cancel your order within 24 hours of purchase. After that, we start processing your order, and it may no longer be possible to cancel it.

How to Cancel: To cancel your order, please contact our customer support team directly. You can reach out to us through email or phone call.

Order Processing: Once your order enters the processing or shipping stage, we may not be able to stop it. In that case, you can still get in touch with us, and we’ll try our best to help.

Confirmation:When your cancellation request is received and approved, we’ll send you a confirmation email. Please keep this confirmation for your records.

We suggest you double-check all details before placing an order, such as product quantity, size, address, and payment method, to avoid any inconvenience later.

3. Late Cancellation Requests

If you try to cancel your order after 24 hours, we may not be able to honor your request. Once an order is packed or shipped, it enters the delivery process, which means we can’t recall it.

In such cases, you can either:

Refuse to accept the order upon delivery (if allowed by our courier partner), or

Contact our customer support team for further assistance.

Please note that refusal or failed delivery may involve shipping and handling charges that could be deducted from your refund.

4. Refund Policy

We want to make the refund process as easy and stress-free as possible for you. If your cancellation or return request qualifies for a refund, we will process it promptly.

Here’s what you can expect:

Processing Time: Refunds are usually processed within 7 to 8 business days after approval. We’ll send you an update once the refund is initiated.
Mode of Refund: Your refund will be credited to the same payment method used for the original purchase. For example, if you paid by debit card, the amount will go back to your debit card.
Bank Delays: Sometimes, your bank or payment provider may take extra time to reflect the refund in your account. This delay is beyond our control, but if it takes unusually long, feel free to reach out to us

5. Refund Approval Process

Once we receive your cancellation or return request, our team verifies your order details to make sure everything is in line with our policy. If the request meets the conditions, your refund will be approved.

We take this step to ensure fairness to all customers and to prevent misuse of the system.

If your request does not meet the conditions (for example, it was made after 24 hours of order placement or through SMS), we may not be able to approve it. In that case, our support team will inform you and explain the reason clearly.

6. Delayed or Missing Refunds

If you haven’t received your refund even after 8 business days, here’s what you can do:

Check your bank account.Sometimes, it may take a few extra days for the refund to show.
Contact your bank or credit card company. They may have specific processing times.
If still missing, contact our support team with order details.If you’ve done the above and still haven’t received your refund, please contact our support team with your order details. We’ll check it from our end and assist you right away.

7. Orders Cancelled by Us

In some rare cases, your order may be cancelled by us. This can happen if:

The product is out of stock.
There’s an issue with payment confirmation.
The shipping address is incomplete or incorrect.
There’s a system or technical error.

If we cancel your order, you’ll be notified immediately via email or phone, and your payment will be refunded in full within 7–8 business days.

8. Communication Guidelines

For all order-related concerns, please make sure to email or call us directly.

We kindly ask customers not to use SMS for order cancellations or refund requests, as these cannot be tracked properly in our system.

Our team keeps detailed records of all emails and calls to make sure every request is handled properly and fairly.

9. Customer Support

If you ever have a question about your order, cancellation, or refund status, our customer support team is here to help. We aim to respond to all queries as quickly as possible.

You can contact us via:

Email: sales@signfeed.in
Phone: +91 9870419292

Please include your order number, name, and date of purchase in your message. This helps us find your details faster and serve you better.

10. Final Notes

Our cancellation and refund policy is designed to protect both you and us. It helps us mana

We recommend reading this policy before placing any order. By making a purchase, you agree to the terms mentioned here.

We also reserve the right to make changes to this policy when needed — for example, if we update our systems, change delivery partners, or improve our refund process. Any changes will be updated on this page, so please check back from time to time.

In Short:

You can cancel within 24 hours of purchase.
Don’t use SMS for cancellations — only email or call.
Refunds are processed within 7–8 business days after approval.
Refunds go back to the original payment method.
For any help, reach out to our support team anytime during working hours.

We always want you to feel confident about your purchase. Whether it’s placing a new order or canceling one, we’re here to make the process smooth and transparent because your trust means everything to us.